Privacy policy

Turtleluck respects your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide when you create an account, log in, use our services, or contact us. This may include your name, email address, and information you choose to share with us.

We identify the purposes for collecting personal information before or at the time of collection.

2. How We Use Your Information

We use personal information to manage your account, provide our services, respond to enquiries, and send essential account and service communications.

We collect and use personal information lawfully and fairly, for the purposes explained to you or as otherwise permitted by law.

3. Email Marketing

We may use your email address to send Turtleluck news, educational content, product updates, special offers, and other marketing communications where you have consented or applicable law otherwise permits.

Where consent is required, we request it separately. Providing your email address, creating an account, logging in, or accepting our Terms of Service does not by itself constitute marketing consent.

You may unsubscribe at any time by emailing turtleluckco@gmail.com or using the unsubscribe link in our marketing emails. Unsubscribing will not affect your account access or essential account and service communications.

4. Sharing Personal Information

We may share personal information with service providers where necessary to operate our website, manage accounts, deliver services, or send communications. We may also disclose information where required by law.

5. Retention and Security

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet applicable legal obligations. We may retain limited information to record and respect unsubscribe requests.

We use reasonable safeguards to protect personal information against loss, theft, and unauthorised access, disclosure, alteration, or use. No method of electronic storage or transmission is completely secure.

6. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict the use of your personal information, object to certain processing, or withdraw consent. You may also have the right to complain to the relevant data protection authority.

To make a request or update your communication preferences, email turtleluckco@gmail.com.

7. Changes to This Policy

We may update this policy from time to time by publishing a revised version on this page. Where required by law, we will notify you of material changes and obtain any necessary consent.

8. Contact

For all privacy enquiries, personal information requests, and communication preferences, contact turtleluckco@gmail.com.